The San Antonio Business Journal is reporting that H-E-B, the San Antonio-based grocery chain has introduced a hybrid delivery system where H-E-B store employees are handpicking orders, bagging the groceries and handing them to independent drivers for delivery. The system is launching in San Antonio, Houston and Corpus Christi via nearly 100 of its more than 300 locations. A picking fee and delivery fee are added to each order.
Previously, the H-E-B to You website portal and mobile app were used when the company launched curbside pick-up huts across dozens of stores, but H-E-B’s home delivery option was previously only available through agreements with Instacart and Shipt . Under those arraignments the vendor’s employees would hand pick the individual items for delivery using the customers orders.
About one fifth of all grocery spending — a total of $100 billion — is expected to come from online shoppers by 2025, according to new statistics from the Food Marketing Institute and Nielsen.